Contact us
Contact Emera about your site.
Tell us about your site and what isn't working with your cleaning now. We'll call you to book a time and walk the site with you.
Request a free site visit
Call us on 1300 153 114 or email hello@emerafs.com.au, and we'll book your site visit.
The visit is free, and nothing is booked until you agree to the written scope and price.
Or just call us. Phone, email and our offices, in one place.
Call us during office hours, or email us any time.
- 1300 153 114
- Monday to Friday
- 9am to 6pm
- Saturday
- 10am to 5pm
- 16 Stelvio Close, Lynbrook, VIC 3975
- Level 2, 161 Collins St, Melbourne VIC 3000
- Level 3, 478 George Street, Sydney NSW 2000
What happens next
What happens after you get in touch.
What to expect once you've sent the form or called us.
- 01
We call you to book a time
We ask what isn't working with your cleaning now, and when suits you for the visit.
- 02
We walk the site with you
We look at what your site needs, check your equipment and chemicals, and ask how your day runs.
- 03
You get a written scope and price
You see what we'll clean, how often, who's responsible and what it costs. Nothing is booked until you agree.
Other enquiries
Not here about a site visit?
Here's where to go instead.
Looking for work?
Cleaning jobs and subcontract work are on our careers page, with how to apply.
Already a client?
Talk to your supervisor, or call our main number.
Supplier or anything else?
Email us, and we'll pass it to the right person.
Checking we cover your area?
See the suburbs and industries we clean for, across Melbourne and Sydney.
Before you get in touch
Questions people ask before they call.
What happens after you ask, what it costs and what to do if something is missed.
See our servicesWhat happens after I request a site visit?
Emera calls you to book a time. Then we walk the site with you, look at what it needs and ask how your day runs.
After the visit, you get a written scope and price showing what we'll clean, how often, who's responsible and what it costs. The visit is free, and nothing is booked until you agree.
How much does commercial cleaning cost, and do you charge by the hour?
Commercial cleaning costs depend on the size of your site, what needs cleaning and how often, so Emera prices each site after a free site visit. You get one written price for your scope, not an hourly rate, showing what we'll clean, how often, who's responsible and what it costs.
The quote costs nothing, and nothing is booked until you agree.
What happens if something is missed, and how do you stand behind the work?
Tell your supervisor or call us, and Emera logs the miss and fixes it. Then we work out why it happened, such as a training gap or a checklist that needs changing, and fix that too, so it doesn't keep coming back.
You don't chase anyone. One supervisor answers for your site, and every clean is on record in our app.
How do I apply for a job at Emera?
To apply for a job at Emera, email careers@emerafs.com.au with your name and phone number, the role you're after, when you can work, the suburbs you can get to and any cleaning experience.
If no role is open, send your details anyway.