These terms apply to your use of the website at https://www.emerafs.com.au. The website is run by Emera Holdings Pty Ltd (ABN 72 644 583 595), trading as Emera Facility Services ("we", "us" or "our").

By using the website, you agree to these terms. If you don't agree, please don't use the website.

1. Scope and relationship to other agreements

These terms cover your use of the website only. They don't cover the cleaning or facility maintenance services we provide.

Our services are governed by the quote we give you and the service agreement or contract we sign with you. If there is any conflict between those documents and these terms, those documents apply to the services.

Our privacy policy and cookie policy explain how we handle personal information and cookies, and also apply when you use the website.

2. Permitted use of the website

You may use the website to learn about our business and services, and to contact us. You must use it lawfully and in a way that doesn't harm us or anyone else.

You must not:

  • use the website for anything unlawful, misleading or fraudulent

  • try to gain unauthorised access to the website, its servers or any connected system

  • introduce viruses or other harmful code, or interfere with how the website works

  • use automated tools to copy or collect content or data from the website in bulk

  • send spam or unsolicited advertising through our forms

  • pretend to be someone else when you contact us

We may restrict or block access to the website if we reasonably believe you have breached these terms.

3. Enquiries and requests submitted through the website

You can use the forms on the website to send us an enquiry or ask for a quote. Sending a request does not create a booking or a contract. We will review your request and, where it suits, prepare a quote. A contract is formed only when you accept our quote or sign a service agreement with us.

Please give us accurate and complete information, including site details. A quote based on incomplete or wrong information may change once we have the right details.

We handle the information you send us in line with our privacy policy.

4. Intellectual property

We own, or have permission to use, the content on the website. That includes text, photos, videos, graphics, logos and the design of the site. Our name and logo are ours, and you can't use them without our written permission.

You may view the website and print or save pages for your own reference, for example to share with colleagues while you consider our services. You must not copy, change, republish or sell any content without our written permission, except as the law allows.

5. Information on the website

The information on the website is general information about our business and services. It is not professional advice for your particular site or situation. Talk to us before you rely on it for a decision.

Some photos on the website may be illustrative and may not show a particular job, site or client.

We try to keep the information on the website accurate and up to date. We may change it at any time without notice, and some content may be out of date at any given moment.

6. Availability of the website

We aim to keep the website available, but we don't promise that it will always be available or free of errors. We may suspend, change or remove any part of the website at any time, for example for maintenance, security or updates.

The website may link to websites and services run by others, such as our social media pages, YouTube or Google. We include these links for convenience. We don't control those websites and aren't responsible for their content, availability or privacy practices. Their own terms and policies apply when you use them.

8. Disclaimers and limitation of liability

Nothing in these terms excludes, restricts or changes any right or remedy you have under the Australian Consumer Law or any other law that can't be excluded.

Subject to that, we provide the website as it is. To the extent the law allows:

  • we exclude all warranties and conditions about the website that are not set out in these terms

  • we are not liable for any loss or damage arising from your use of the website, or from your inability to use it

  • we are not liable for any indirect or consequential loss, or loss of profit, revenue, data or opportunity

Where the Australian Consumer Law gives you a consumer guarantee we can't exclude, and the law allows us to limit our liability, our liability is limited to supplying the relevant service again or paying the cost of having it supplied again.

9. Indemnity

You agree to indemnify us against any loss, damage, cost or claim that arises from your breach of these terms or your unlawful use of the website. This doesn't apply to the extent the loss is caused by our own negligence or breach.

10. Amendment of these terms

We may update these terms from time to time. We will publish the updated terms on this page. The date at the top of the page shows when they last changed. If you keep using the website after we publish a change, the updated terms apply to you.

11. Governing law and jurisdiction

These terms are governed by the law of Victoria, Australia. You and we submit to the non-exclusive jurisdiction of the courts of Victoria and the courts that can hear appeals from them.

12. General

If a court finds any part of these terms invalid or unenforceable, that part is to be read down or removed, and the rest of the terms continue to apply.

If we don't enforce a right under these terms straight away, we haven't given up that right.

13. Contact

If you have a question about these terms, contact us:

You can also reach us through our contact page.